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I.T. System Administration & Support

Tech hiccups slow businesses down. That’s where I come in — offering same-day support to keep things running smoothly. Whether you need someone to back up your in-house IT team or manage everything, I’m here to make sure your systems stay secure, updated, and productive.

Think of me as your behind-the-scenes tech ally — focused on performance, protection, and peace of mind.

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What I Offer

 

Hardware & Software Setup

Get your new devices and applications up and running, fully integrated with your existing systems.

System Maintenance

Keep your IT environment healthy with regular updates, patches, and performance tuning.

Troubleshooting & Repairs

Quickly diagnose and fix hardware or software issues to minimize downtime and disruption.

Managed Security

Protect your business with firewall setup, anti-virus, endpoint protection, access control, and threat monitoring.

Performance Optimization

Fine-tune systems to improve speed, reliability, and overall efficiency.

User Support & Training

Clear, friendly help for your team — from connectivity issues to how-to guidance.

Regulatory Compliance

Stay compliant with Australian cybersecurity standards (e.g. Essential Eight) and industry best practices.

Backup & Recovery

Robust backup strategies and recovery plans to safeguard your data from loss or disaster.

Network Management

Manage network configuration, diagnose connectivity issues, and ensure everything runs seamlessly.

Cloud Support

Support for virtual machines, storage, backups, databases, and cloud service optimization.

Database Administration

Ensure your databases are secure, accessible, and performing at their best.

Website & Domain Management

Setup, maintain, and optimize your business’s online presence, including DNS and hosting.

IT Strategy & Planning

Guidance on smart, scalable tech investments to support your business growth.

Microsoft & Office 365

Navigating the Microsoft 365 landscape can be challenging, especially for businesses without in-house IT. As an experienced Office 365 consultant, I provide tailored solutions to help you deploy, manage, and optimize Microsoft’s cloud productivity suite — so your team stays productive, secure, and connected.

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What I offer​

 

Office 365 Setup & Configuration
Complete setup of Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Defender — all configured to fit your business needs, with essential security policies in place.

Migrations with Zero Downtime
Whether you’re moving from on-prem Exchange, Google Workspace, or POP/IMAP, I’ll manage your Office 365 migration end-to-end for a seamless transition.

Ongoing Support
From resolving issues to assisting users, I provide on-demand support to keep your M365 environment running smoothly.

Cost Optimization
I help you choose the right license plans, consolidate where possible, and avoid unnecessary costs.

User & Identity Management
I handle onboarding, offboarding, MFA policies, and access control — ensuring secure and efficient user lifecycle management.

End-User Training
Simple training sessions and how-to support to help your staff get the most out of Teams, OneDrive, Outlook, and more.

Phone System Setup
Need voice capability? I can set up Microsoft Teams Phone or Zoom Phone — including call queues, auto-attendants, and number porting.

Azure Architecture, Deployment & Ongoing Support

Whether you’re new to Azure, need help setting it up, or want someone to manage what you’ve already got, I’m here to make it easy.

As a certified Azure architect, I can assist with all aspects of Azure, allowing you to focus on driving your business forward.

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What I Offer

 

Design & Setup
Azure Landing Zones: Secure, best-practice environments ready for production workloads

Hybrid Cloud Architecture: Integrate on-premises systems with Azure AD Connect, Azure Stack, and more

Networking & Connectivity: VPNs, ExpressRoute, firewalls, load balancers, and secure routing

Compute
Virtual Machines: Windows & Linux VM deployment and optimization

Development/Test Environments: Low-cost staging areas for DevOps and QA teams

Storage & Backup
Azure Storage Solutions: Azure Files, NetApp, and File Servers with secure access control

Backup & Disaster Recovery: Geo-redundant backup plans with Azure Backup and Site Recovery

Security & Identity
Azure AD & MFA: Identity protection with multi-factor authentication, SSO, and conditional access

Security Center Configuration: Threat detection, vulnerability scanning, and compliance monitoring

Role-Based Access Control (RBAC): Granular permission control for resources and teams

Monitoring & Optimization
Azure Monitor & Log Analytics: Real-time visibility into system health and resource usage

Performance Tuning: Optimize bandwidth, printing, and app responsiveness

Cost Management: Usage analysis, reserved instance planning, and spend control

Migration & Licensing
Azure Migrations: Low-risk transitions from on-prem to Azure for VMs, databases, apps, and storage

Licensing Guidance: Help choosing the right plans for Azure, Windows server, and Microsoft 365

Azure Virtual Desktop &
Windows 365

I specialize in Virtual Desktop Infrastructure (VDI) — helping businesses plan, deploy, and optimize secure, cost-effective, and user-friendly cloud-based workspaces using Azure Virtual Desktop (AVD) and Windows 365 Cloud PC.

Whether you're starting from scratch, migrating from legacy VDI, or enhancing your current environment, I deliver tailored solutions that align with your business needs, technical requirements, and budget — without unnecessary complexity.

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What I Offer

 

Design & Implementation
Comprehensive end-to-end architecture and deployment covering:

Infrastructure

  • Host pool design, VM sizing, autoscaling

  • Single/multi-session Windows 10/11 or Server

  • Provisioning policies and session host management

Identity & Access

  • Azure AD / Entra ID integration

  • Hybrid identity and Conditional Access

  • Role-Based Access Control (RBAC)

Networking & Security

  • Virtual networks, NSGs, Azure Firewall

  • ExpressRoute, VPN Gateway, Private Link

  • FQDN allowlists and secure perimeter design

Storage & Profiles

  • FSLogix integration with Azure Files or NetApp

  • Redundancy planning, backup strategies

  • Profile containers and OneDrive redirection

Applications & Backend

  • App delivery via MSIX, RemoteApp, Intune

  • Load balancing and high availability

  • On-premises resource access and hybrid workloads

Endpoints & Policy

  • MFA and conditional access

  • Device compliance with Microsoft Intune

  • Client deployment, updates, and patching

Operational Extras

  • Azure Monitor, Log Analytics, and custom alerts

  • Disaster recovery and business continuity planning

  • Cost optimization (Azure Hybrid Benefit, Reserved Instances)

  • Performance tuning and scaling recommendations

 

Managed AVD & W365 Services
Post deployment, I offer ongoing support and lifecycle management, including:

  • Continuous monitoring and patching

  • Proactive performance management

  • User onboarding/offboarding

  • Troubleshooting and incident resolution

  • Security reviews and usage reporting

Citrix 
VDI & DaaS

In today’s rapidly evolving IT landscape, skilled Citrix specialists are in short supply — especially when it comes to navigating complex hybrid and enterprise environments. As a certified Citrix architect with over two decades of hands-on experience, I help businesses design, deploy, and manage secure, high-performance Citrix environments — whether in the cloud, on-premises, or hybrid.

 

What I Offer

 

Citrix NetScaler (Citrix ADC)
I configure and manage NetScaler for:

  • Application delivery and load balancing

  • Secure remote access

  • ICA/HDX proxy setup

  • SSL offloading and traffic optimization

 

Citrix Cloud
I assist with full Citrix Cloud implementations and hybrid solutions, including:

  • Setup and configuration of Citrix Cloud services

  • Migration of on-premises workloads to the cloud

  • Hybrid cloud architecture and workload brokering

  • Autoscale configuration for resource and cost efficiency

  • Image management and resource optimization

 

On-Premises Citrix Solutions
For businesses running Citrix on-prem, I deliver:

  • Citrix Virtual Apps and Desktops installation

  • StoreFront setup and configuration

  • Citrix ADC deployment for secure access

  • Performance optimization and tuning

  • Application packaging and automated delivery

 

Additional Services

  • User profile management (e.g., FSLogix, UPM)

  • Workspace Environment Management (WEM)

  • Citrix Director and analytics configuration

  • Advanced troubleshooting and performance diagnostics

  • Security hardening and best-practice configuration

  • Scheduled patching and environment reviews

 

Managed Citrix Services
Choose between partial or full-service Citrix environment management. I provide:

  • Ongoing performance tuning

  • Security compliance and updates

  • User access troubleshooting

  • Proactive system health monitoring

  • Support for login issues and desktop/session reliability

Essential 8

Cyber Security Essentials

In today’s digital world, protecting your business from cyber threats is non-negotiable — regardless of size or industry. I provide expert guidance and implementation of the Australian Government’s “Essential Eight” cybersecurity strategies, with a practical focus on VDI, end-user computing (EUC), and hybrid IT environments.

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What I Offer

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Cybersecurity Assessment (E8-Focused)

  • Perform a tailored gap analysis of your Essential Eight maturity level

  • Evaluate both virtual desktop infrastructure (VDI) and physical desktops

  • Identify vulnerabilities, risks, and practical improvement areas

  • Deliver a clear, actionable report with prioritised recommendations, real-world examples, and technical best practices

 

Cybersecurity Implementation

  • Deploy E8 baseline strategies to harden your systems

  • Implement key tools such as:

  • ThreatLocker, AppLocker, Citrix WEM, AirWatch

  • FSLogix App Masking for VDI/EUC security

  • Configure application whitelisting, privilege restrictions, patching schedules, and more

  • Fully document every control and configuration step

 

Ongoing Support & Monitoring

  • Continuous monitoring and regular reviews to improve your security posture

  • Update E8 controls based on new threats or system changes

  • Assist with compliance reporting and documentation for audits, clients, or internal governance

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Mobile Device Management MDM &
End-user Computing EUC

Mobile devices bring flexibility and productivity — but also create potential security gaps if not properly managed. I help businesses take control of corporate and employee-owned devices through modern endpoint management solutions like Microsoft Intune, ensuring all endpoints remain secure, compliant, and aligned with your policies.

Whether you're managing laptops, desktops, mobile phones, or virtual desktop sessions — I simplify device security and control across the board.

 

What I Offer

 

Implementation & Setup

  • Configure and deploy Microsoft Intune for device management

  • Enroll Windows 10/11 devices, Azure Virtual Desktop (AVD) session hosts, and Citrix VMs into Intune

  • Integrate with Microsoft Entra ID (Azure AD) for access control and security policies

 

Ongoing Management & Security

  • Proactive Intune management and policy tuning

  • Zero-touch deployment using Windows Autopilot

  • Enforce Windows updates, app patching, and compliance baselines

  • Apply:

Conditional Access

Multi-Factor Authentication (MFA)

BitLocker encryption

Application whitelisting (AppLocker, ThreatLocker)

Essential Eight controls for endpoint hardening

 

Standard Operating Environment (SOE)

  • Develop a consistent, pre-approved desktop environment for all devices

  • Deploy and manage business-critical apps and security configurations remotely

  • Lock down OS settings to reduce attack surface and enforce compliance

 

Why This Matters

  • Reduces risk from lost or compromised devices

  • Improves end-user experience with standardized systems

  • Supports hybrid and remote work with secure, zero-touch deployment

  • Ensures alignment with Australian cybersecurity standards (Essential 8)

Systems Engineering &​

Server Management

I provide comprehensive support for your critical infrastructure, ensuring smooth operation across Microsoft, VMware, or Citrix technologies with proactive monitoring and troubleshooting.

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What I Offer:

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Datacenter Management

  • Manage servers, storage systems, and network appliances

  • Perform routine maintenance and firmware updates

  • Implement secure access and environmental best practices

 

Azure Migration & Cloud Transition

  • Plan and execute seamless application, server, and data migrations to Azure

  • Design hybrid and cloud-native architectures for scalability and cost-efficiency

 

Rack, Stack & Cabling

  • Physically install, mount, and organize servers, switches, and hardware

  • Ensure structured cabling and optimal airflow for future-proofing

 

Hypervisor & SAN Management

  • Provision and manage compute and storage resources using:

VMware ESXi

Microsoft Hyper-V

Citrix XenServer

  • Configure and maintain SAN/NAS storage systems

  • Monitor and resolve virtualization performance issues

 

Server Management & OS Maintenance

  • Deploy and harden Windows Server environments

  • Handle patching, upgrades, and automation of server roles

  • Package and deploy business applications, with expert troubleshooting

 

Database Support

  • Maintain and secure Microsoft SQL Server databases

  • Collaborate with DBAs and vendors to resolve complex issues

  • Optimize performance and backup strategies

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Active Directory & Group Policy

  • Design and maintain AD structure and OU hierarchy

  • Implement and optimize Group Policy Objects (GPOs) for security and consistency

  • Integrate with cloud identity solutions (Azure AD/Entra ID)

 

Business Continuity & Disaster Recovery

  • Design and implement backup strategies (on-prem, cloud, hybrid)

  • Plan high-availability and failover solutions to ensure resilience

  • Validate DR procedures with real-world testing and documentation

Architecture, Project Delivery & Technical Leadership

Strategic IT Planning, Design & Execution Backed by Real-World Experience

I offer expert-led architecture and project services that align technology with business goals — ensuring IT solutions are designed, implemented, and delivered with clarity, scalability, and accountability. From early-stage requirements gathering to technical governance and final handover, I ensure every detail is aligned with your success.

 

What I Offer

 

Stakeholder Engagement & Requirements Gathering

  • Facilitate stakeholder workshops and discovery sessions

  • Gather business, technical, and compliance requirements

  • Translate needs into actionable solution blueprints

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IT Environment Assessment & Planning

  • Perform detailed audits and gap analyses

  • Review existing systems, architecture, and capacity

  • Recommend improvements based on future growth and performance goals

 

Solution Architecture & Design

  • Architect scalable, secure, and cost-efficient IT solutions

  • Design cloud, hybrid, and on-prem infrastructure tailored to your environment

  • Produce high-quality architectural documentation and Visio diagrams

 

Project Scoping, Implementation & Handover

  • Define scope, deliverables, milestones, and risks

  • Oversee implementation, testing, and user acceptance

  • Deliver clean handover documentation with operational support guidance

 

Cloud Migration Strategy & Execution

  • Plan and execute migrations to Microsoft Azure and Microsoft 365

  • Minimize disruption and ensure secure transition of data and services

 

Technical Leadership & Governance

  • Provide senior-level oversight and guidance across projects

  • Align technical decisions with business strategy and compliance standards

  • Ensure best practices and standards are followed throughout the lifecycle

 

Technical Documentation & Change Management

  • Deliver design documents, as-built configurations, SoWs, runbooks, and knowledge transfer docs

  • Follow ITIL-based change management processes for structured rollouts and minimal risk

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